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Help and Support

Adding a Helpdesk Ticket

  1. From the top grey menu move your mouse pointer over Help & Support. A drop down menu will appear.
  2. Select Help Desk.
  3. Click Submit a New Support Ticket.
  4. Fill out the details.  If it is a website issue you can copy & paste the web address.  You can also upload an image or screenshot to the ticket or a file if that will help your Appropriate Body understand the issue.  

    new ticket creation
  5. Once saved, you will then receive an email with an issue number and support pin. You can use these details to view responses to your helpdesk ticket. There will also be a link to your support ticket within the email. You will receive an email when a response is sent.helpdesk ticket sent

Viewing a response to a Helpdesk Ticket

  1. You will receive an email when a response is received.
  2. Click on the link within the email to access your support ticket
  3. If technical support has responded to your ticket you will see it under the Answers section.

The system was formerly called NQT Manager, some images in these user manuals will still refer to NQTs but the system has been updated to refer to ECTs. We will be updating the images in these user manuals over time.